Service Reviews For Sport Clips Haircuts of Salem - Spartan Square

This was one of, if not, the best experience that I have had getting my haircut. I was unaware that I had arrived just before closing time. When it occurred to me that it was so close to 6, I offered to reschedule. Jennifer and Kristen told me that it was absolutely no problem for me to stay and get my hair cut. Jennifer treated me as if she had all of the time in the world. Never did I feel like she was rushing to get me out of there. She was very thorough with my cut and made sure I was happy with every step along the way. I typically order the MVP, but knowing it was already past six, I wasn’t going to mention it. Both Jennifer told me, “if you still want to do an MVP, we can totally do that!” Again, I felt like I was a priority. Jennifer and Kristen were both prime examples of what customer service should look like. And I truly hope that this encouragement gets back to them! Thank you for such a great experience.

I was optimistic about visiting this location today for the first time, as a resident of Salem. And I was aware of the closing time of 5pm. Before even getting through the front door, at 4:37pm, I was told all stylists had “timed out” for the day. That’s a bad business model to say the very least. Epic fail, we won’t be back.